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Terms of Service

Last updated November 8, 2026

I. General provisions

These Terms of Service set out how you may access and use our website, www.zyp.co (the "Website"), the Zyp web application at app.zyp.co (the "Application"), and the services provided through them (together, the "Service"). By accessing, registering for or using the Service, you agree to these Terms of Service.

In these Terms of Service, "Zyp", "we", "us" and "our" mean Zyp, Inc., and "you" and "your" mean any person or business that accesses or uses the Service. You may use the Service only if you accept these Terms of Service. These Terms of Service are written in English, and the Service, its instructions and the payments made through it are provided in English.

II. Definitions

In these Terms of Service:

  1. "Client" means a person or business that uses the Service to pay a Freelancer, including by paying an invoice the Freelancer sends through the Service.
  2. "Compliance Officer" means any member of Zyp's staff responsible for Zyp's compliance with Money Transfer Regulations, anti-money laundering laws and other applicable laws.
  3. "Exchange Rate Margin" means, where a Payment is made in one currency and paid out in another, the difference between the rate at which the currency is obtained and the rate shown to you before you confirm. It covers our costs and a small margin, and it is shown to you before a Payment is confirmed.
  4. "Fees" means any charges for using the Service, as published on the Website or the Application, as shown to you before you confirm a Payment, or as set out in these Terms of Service.
  5. "Force Majeure Event" has the meaning given in section VIII.G.
  6. "Freelancer" means a person who uses the Service to invoice Clients and to receive, hold and withdraw payments.
  7. "Malicious Code" means viruses, Trojans, worms, time bombs, software locks, corrupted files or any other code intended to damage, disable, interfere with, intercept or take any system, data, personal information or property.
  8. "Money Transfer Regulations" means the laws of the United States, the Philippines, and any other country from which or to which funds are sent, that apply to electronic fund transfers, including the Electronic Fund Transfer Act and Regulation E (12 CFR 1005) where they apply.
  9. "Payment" means any payment, transfer, conversion or withdrawal that you request or start through the Service, and any other use you make of the Service.
  10. "Prohibited Purpose" means any unlawful purpose, wherever the unlawfulness arises, including paying for or funding illegal activity, moving the proceeds of crime, money laundering or terrorist financing, avoiding the seizure of funds by law enforcement or a court, and moving funds without their owner's permission.
  11. "Reference Number" means the unique number we give each Payment.

III. Eligibility and access

A. By using the Service, you confirm that:

  1. you are at least 18 years old and can legally enter into binding contracts;
  2. you have full authority to accept these Terms of Service, and, where you act for a business, to bind it;
  3. registering for and using the Service does not break any law or regulation that applies to you;
  4. you are not acting for an undisclosed person. If you act for someone else, you will give us evidence of your authority and obtain our approval first;
  5. the information you give us is accurate and complete, and you will tell us promptly if it changes; and
  6. you will keep your contact details up to date in the Application. We will use them to contact you about the Service and these Terms of Service.

B. Without affecting any Payment we have already confirmed, we may suspend or close your access to the Service without notice if:

  1. you use or try to use the Service for a Prohibited Purpose;
  2. you try to pay from, or withdraw to, an account that is not yours;
  3. we receive conflicting claims about who owns, or may withdraw, the funds in an account;
  4. you give us false evidence of your identity, or repeatedly fail to give us accurate identity or Payment information;
  5. you try to tamper with, hack, overload or get around the security or working of the Website or the Application, or to introduce Malicious Code;
  6. you breach these Terms of Service;
  7. we have reason to believe any of the above has happened or is likely to happen; or
  8. a Compliance Officer decides, at their discretion, that we should.

C. Zyp is a financial technology company, not a bank. Zyp works with licensed banking and payment partners, in the United States and in the Philippines, which provide the services that move, hold, convert and pay out funds through the Service and support Zyp's compliance with regulatory requirements. By using the Service, you also agree to those partners' terms that apply to your use of it, which we make available to you when they apply. In the United States, these include the terms of our partners where they provide any part of the Service to you. You agree to the Cybrid User Agreement.

IV. How the contract is formed

A. When you request a Payment, we will acknowledge that we have received the request. This acknowledgment does not mean the Payment is accepted.

B. Your request is an offer to use our Service, which we may accept or decline. We accept it by confirming that we are processing it (the "Confirmation"), in the Application or by email. The contract between you and us for that Payment (the "Contract") is formed when we send the Confirmation, and covers only the Payments named in it.

C. We may decline to carry out any Payment, including after Confirmation, if:

  1. we cannot obtain satisfactory evidence of your identity;
  2. you give us false, incorrect or incomplete information;
  3. we cannot reach you using the contact details you gave us;
  4. your request, information or documents do not reach us in time for us to process the Payment as asked;
  5. you try to tamper with, hack, overload or get around the security or working of the Website or the Application, or to introduce Malicious Code;
  6. you breach these Terms of Service;
  7. you or your request breach any law or regulation, or are for a Prohibited Purpose;
  8. carrying out the Payment could expose us to liability;
  9. banking hours, currency availability or a Force Majeure Event prevent it;
  10. we have reason to believe any of the above has happened or is likely to happen; or
  11. a Compliance Officer decides, at their discretion, that we should not.

D. We are not liable for any loss, cost or damage to you, the other party to a Payment or anyone else if we do not complete a Payment for any of the reasons in section III.B or IV.C.

V. Information we give you about a Payment

When we process a Payment, we will show you in the Application or send you by email:

  1. its Reference Number;
  2. the amount sent and the amount received, in both currencies;
  3. any Fee charged;
  4. the exchange rate applied, where the Payment involves a conversion; and
  5. where funds are withdrawn, the bank or e-wallet to which they were sent.

VI. How a Payment moves, and what its status means

A Payment passes through several stages, including processing by Zyp and its partners and, for a withdrawal, final delivery by our payout partners in the Philippines. The Application shows each Payment's progress using statuses. Each status describes the stage a Payment has reached, such as waiting for funds, going through our standard security and compliance checks, or completed. Once a Payment is completed, or, for a withdrawal, has been handed to our payout partner for delivery, the funds are no longer under Zyp's control. The statuses we use may change as we improve the Service.

VII. Confidentiality and privacy

The law requires financial services providers to help fight money laundering and terrorist financing by obtaining, verifying and recording information that identifies their customers. We may therefore ask you for identifying information, and may lawfully obtain information about you from other sources. We handle your personal information securely and in line with applicable law.

  1. We do not treat information as confidential if it is, or becomes, public through no fault of ours.
  2. We may disclose your information where the law, a court order, a regulator, the police or another competent authority requires it, including to prevent or detect crime, fraud, money laundering or terrorist financing, and we may report suspicious activity to the appropriate authorities.
  3. For more about how we handle your information, see our Privacy Policy.

VIII. Limitation of liability

  1. If a Payment is delayed or fails, you may be entitled to a refund, less any applicable Fees, or to compensation under the Money Transfer Regulations. Contact us at support@zyp.co about refunds and compensation.
  2. A claim for a refund or compensation must be supported by all the evidence available to you.
  3. If a confirmed Payment is delayed or fails and you are not entitled to a refund or compensation under the Money Transfer Regulations, our liability for it, including for any refund claimed, is limited to the greater of the Fees you paid us for it and $500. This limit applies to each single Payment, act, omission or event, and to any number of related ones together.
  4. Except as set out in section XI, we are not liable to you or anyone else for any indirect, incidental, consequential or special loss, including lost profits or savings, lost data, lost opportunity, or harm to reputation, goodwill or business, whether in contract, tort (including negligence), misrepresentation or otherwise, even if we were told such loss was possible.
  5. Nothing in these Terms of Service limits our liability for death or personal injury caused by our negligence, or for our fraud, wilful misconduct or gross negligence.
  6. We are not responsible for the quality, safety, legality or delivery of the work, goods or services that a Client pays a Freelancer for through the Service.
  7. We are not liable for failing, or being late, to perform our obligations because of events beyond our reasonable control (each a "Force Majeure Event"), including: natural disasters, fire, flood, explosion, war, armed conflict, terrorism, civil unrest, sanctions, embargoes or export controls, pandemics, industrial action, and failures of transport, telecommunications, power or other utilities; acts, laws or restrictions of any government; acts or omissions of third parties; failures of communications facilities outside our control; losses or delays caused by internet service providers, browsers or other software outside our control; and Malicious Code interfering with the Service.
  8. While a Force Majeure Event continues, our obligations are suspended and the time for performing them is extended accordingly. We will make reasonable efforts to resume performance despite it.
  9. We are not liable for: loss said to result from a delay in completing a Payment; a Payment that fails, through no fault of ours, because there were not enough funds in the paying account or card, or the funds did not reach us in time; problems with your system or device that you knew about when you started a Payment; mistakes made by you or the other party, such as paying the wrong person or the wrong amount; mistakes by your bank, such as incorrect account details; loss arising from your misuse of, or inability to use, the Service; or loss arising because the law prevents us from completing a Payment, or from steps we take to comply with the law or an order.

IX. Your responsibilities

  1. You will use the Service only if you are at least 18 and can legally enter into binding contracts.
  2. You will pay any Fees for the Service that apply to you.
  3. You will comply with these Terms of Service and all applicable laws, rules and regulations.
  4. When registering for and using the Service, you will:
    1. give us accurate, current and complete evidence of your identity, and any further information we need to confirm it;
    2. give us any information and documents we need to process a Payment and to meet our legal obligations and those of our partners, including the Money Transfer Regulations and anti-money laundering laws;
    3. keep the information you give us accurate, current and complete;
    4. not use the Service for a Prohibited Purpose, and not tamper with, hack, overload or get around the security or working of the Website or the Application, or introduce Malicious Code;
    5. pay only from, and withdraw only to, accounts in your own name or, for a business, the business's name, and not make Payments on behalf of anyone else;
    6. hold only one account with us, unless we agree otherwise;
    7. keep your account credentials and Payment details secure; and
    8. use the Service only to pay or be paid for genuine work, goods or services between parties who know each other's identity. We have no control over, and no responsibility for, the work, goods or services paid for.
  5. You understand and accept that:
    1. we must keep information about our users and their Payments for the length of our relationship and for up to 6 years after it, or longer where the law or a regulator requires;
    2. currency is converted at our exchange rate, as shown in the Application before you confirm the Payment;
    3. we may widen the Exchange Rate Margin while currency markets are closed, such as on weekends and bank holidays, to protect against rate movements, and we will always show the final rate before you confirm;
    4. the law or our partners may set minimum and maximum amounts for Payments and withdrawals;
    5. you are liable to us for any loss we suffer because of fraud or fraudulent activity by you; and
    6. you must tell us as soon as possible if you believe a Payment was not carried out properly, or was not received, or was received only in part.

X. Exchange rates, fees and payment methods

  1. The price of the Service consists of the Exchange Rate Margin and any Fees shown to you.
  2. We may change our Fees from time to time, but a change does not apply to any Payment we have already confirmed.
  3. You may pay by ACH, bank transfer or card, where available. A card is charged, and an ACH debit is started, as soon as we accept the Payment.
  4. If your bank or card issuer declines a Payment, your account will not be debited, though your bank or card issuer may hold the amount for a time. If that happens, contact your bank or card issuer to resolve it.
  5. We or our partners may offer promotions from time to time. Each is subject to its own published terms.

XI. Cancellations and refunds

  1. Once a Payment has been sent, it cannot be cancelled.
  2. Payments, and any Fees paid for them, are not refundable, except as set out in this section or where the law requires.
  3. If we have not delivered a Payment within 45 days of receiving your instructions, and you followed our procedures and policies, you may ask us to refund the amount. Contact us at support@zyp.co with the details we need to identify the Payment, including its amount and Reference Number.
  4. To the extent the law allows, if you do not contact us to correct an error within 180 days, you give up any right to a refund of the Payment or its Fees.
  5. For customers in California. You are entitled to a refund of the money to be transmitted if Zyp does not forward the money received from you within 10 days of receiving it, or does not give instructions committing an equivalent amount to the person you designated within 10 days of receiving it, unless you instructed otherwise. If your instructions as to when the money is to be forwarded or transmitted are not followed, and the money has not yet been forwarded or transmitted, you are entitled to a refund. To request a refund, mail or deliver a written request to Zyp, Inc. at 111 Quad Dr., Easton, PA 18042, United States. If you do not receive your refund, you may be entitled to your money back, plus a penalty of up to $1,000 and attorney's fees, under Section 2102 of the California Financial Code.
  6. For customers in the State of Washington. To request a refund, mail or deliver a written request to Zyp, Inc. at 111 Quad Dr., Easton, PA 18042, United States. You are entitled to a refund of all money received by Zyp for transmission within ten days of our receiving your written request, unless: (a) the money has been transmitted and delivered to the person you designated before we received your request; (b) instructions committing an equivalent amount to the person you designated were given before we received your request; (c) we have reason to believe that a crime has occurred, is occurring or may occur as a result of transmitting or refunding the money as you requested; or (d) the law otherwise prevents us from making the refund. This is provided under the Revised Code of Washington, Title 19, Chapter 230, Section 330(3).

XII. If you think there has been an error or a problem

  1. If you think there has been an error or a problem with a Payment, contact us at support@zyp.co, or write to us at 111 Quad Dr., Easton, PA 18042, United States.
  2. You must contact us within 180 days of the date we told you the funds would be available. Please tell us: your name and email address; the error or problem and why you believe it is one; the name of the other party to the Payment; the amount; and the Reference Number.
  3. We will decide whether an error occurred within 90 days of your contacting us, and will correct any error promptly. We will tell you the result within three business days of completing our investigation. If we decide there was no error, we will explain why in writing, and you may ask for copies of any documents we relied on.

XIII. Complaints

  1. We value your feedback. You can complain in writing about any part of the Service by email to support@zyp.co or by mail to 111 Quad Dr., Easton, PA 18042, United States.
  2. We will investigate and aim to give you our findings within 7 business days of receiving your complaint.
  3. If your complaint is not resolved, residents of the following states may also contact their state regulator:
    1. California: the California Department of Financial Protection and Innovation, toll-free at 1-866-275-2677, or online at dfpi.ca.gov.
    2. Florida: the Florida Office of Financial Regulation, 200 E. Gaines Street, Tallahassee, FL 32399, or by phone at (850) 487-9687.
    3. Illinois: the Illinois Division of Financial Institutions, toll-free at 1-888-473-4858.
    4. Maryland: the Commissioner of Financial Regulation for the State of Maryland, Consumer Services Unit, toll-free at 1-888-784-0136.
    5. Texas: first contact Zyp at support@zyp.co. If your complaint about our money transmission or currency exchange activity is still unresolved, contact the Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, toll-free at 1-877-276-5554, or online at www.dob.texas.gov.
    6. Hawaii: the State of Hawaii Division of Financial Institutions, at 1-808-586-2820, or online at cca.hawaii.gov/dfi.
  4. Written communications. Some information we give you, and some communications between us, must by law be in writing. You agree to receive these electronically, and that electronic communications are effective for the purposes of the Contract. This does not affect your statutory rights.

XIV. Notices and communications

Notices to us must be in English and sent to support@zyp.co or to 111 Quad Dr., Easton, PA 18042, United States. We may give you notice about the Service or any Payment by email or post to the addresses you gave us, in the Application, or in any other way these Terms of Service allow. A notice to you is treated as received as soon as it is emailed to the address you gave us, or, if posted, one day after posting within the same country and six days after posting internationally.

XV. Transfer of rights and obligations

  1. We may transfer our rights and obligations under these Terms of Service and any Contract, without your consent, to any of our affiliates or to anyone who acquires our business. The transfer takes effect when we notify you, which we may do on the Website or in the Application.
  2. We may perform our obligations through subcontractors, agents and other third parties.
  3. You may transfer your rights and obligations only with our written agreement.

XVI. Waiver

  1. If we do not insist that you perform any of your obligations, or do not use any of our rights or remedies, that does not waive those rights or remedies or release you from those obligations.
  2. Waiving one default does not waive any later default.
  3. A waiver is effective only if we state in writing that it is a waiver.

XVII. Severability

If a court or arbitrator finds any part of these Terms of Service or of a Contract invalid, unlawful or unenforceable, it should give that part as much valid effect as possible in line with its intent, and the rest remains in full force.

XVIII. Entire agreement

  1. These Terms of Service, and the documents they refer to, are the whole agreement between you and us about their subject, and replace any earlier discussions, correspondence, arrangements or agreements about it.
  2. In accepting these Terms of Service, you do not rely on any statement or promise not set out in them or in the documents they refer to, and you have no remedy for one.
  3. Nothing in this section limits or excludes liability for fraud.

XIX. Changes to these Terms of Service

  1. We may revise or replace these Terms of Service from time to time, without notice except where the law requires it. The current version is always on this page.
  2. If you use the Service after a change takes effect, you accept the change.
  3. You may not change these Terms of Service, and any attempt to do so has no effect.
  4. The Terms of Service in force when you request a Payment apply to that Payment. If we notify you of a change after you request a Payment but before we confirm it, the revised terms apply unless you tell us within seven days that you wish to cancel the request.

XX. Language

We may provide these Terms of Service in English or in another language we support. Any non-English version is a translation only. If the versions conflict, the English version prevails.

XXI. Governing law and jurisdiction

These Terms of Service, each Contract, and any dispute or claim arising from or connected with them, including non-contractual disputes or claims, are governed by the laws of the State of Delaware, and the courts of Delaware have exclusive jurisdiction over them.

XXII. Intellectual property

  1. The Website, the Application, their content, the Zyp name and logo, and the other names, marks, domain names and signs of origin shown on them, and all intellectual property in them (including copyright, patents, database rights, design rights and trademarks), belong to us, our affiliates or our licensors. Other product and company names shown may be the trademarks of others. Using the Service gives you no right, title or interest in any of them.
  2. You may use the Website and the Application only to use the Service in good faith, as an individual or a business, and as these Terms of Service allow. You may view and keep a copy of pages of the Website for your own use. You may not use the Service to test it or to gather information about it or about us. Without our written permission, you may not copy, publish, modify, create derivative works from, sell, post online or otherwise distribute or exploit the Website or the Application, or any part of them. You may not use any robot, spider, scraper or other automated means to access the Website or the Application or to use the Service, or remove or alter any copyright, trademark or other proprietary notice on them.

XXIII. About Zyp and how to contact us

  1. Zyp, Inc. operates the Website and the Application, through which freelancers and the clients they work for can send invoices, make and receive payments, and manage their balances using an internet-connected device.
  2. Zyp, Inc. is a financial technology company incorporated in Delaware that works with licensed banking partners. Its mailing address is 111 Quad Dr., Easton, PA 18042, United States.
  3. You can contact us by email at support@zyp.co, by post at 111 Quad Dr., Easton, PA 18042, United States, or through our website at www.zyp.co.
  4. How we communicate. Our main way of contacting you is by email, using the address you gave us when you registered. We use it to verify your account, answer your questions and, where you allow it, send you news about Zyp. We may also contact you by text message. Please read what we send you, as we use these channels to share important information; our emails and messages may include links to our Website. We aim to reply to emails within 24 hours, except where an issue needs longer or is outside our control. Where the law requires us to give you information, we will do so by email or text message.